FAQ

• Do you have parking?

  Yes, we have on site, underground pay parking available at our building. Additionally, we have street parking around the hospital campus.

• Is your clinic wheel chair accessible?

  Yes, our entire building is wheelchair accessible.

• Do you have a cancellation list?

  Yes – please ask our staff to put your name on our cancellation list and we will contact you should an appointment become available.

• Are your services covered by MSP?

  A small percentage of our patients do qualify for premium assistance and are covered, but the majority of patients are not. We will check your coverage at our office. This is why we need your Care Card / BC Services Card.

• Are you covered by extended insurance?

  If you have an extended health plan (ex. Blue Cross), you can contact them directly and inquire about your coverage. We will supply you with the necessary paperwork and receipts for you to send into your insurance company so that you can get reimbursed.

• Can I contact you by email?

  Email correspondence is not a secure and confidential way to communicate your personal clinical information. Thus, email communication is strictly for making, changing, or cancelling appointments or for non-urgent post-op questions. If you have a lot of clinical questions, it’s best to make an appointment and discuss them in person.